Privacy Policy

1. Who is responsible

KuraVelo Nutrition Inc., located at Door 3, 88 Delgado Street, Iloilo City, 5000, Philippines. Direct all privacy inquiries to [email protected].

2. Legal framework

We process personal data pursuant to Data Privacy Act of 2012 and relevant local standards in Philippines. Statutory regulations supersede this policy if discrepancies arise.

3. What we collect

Ordering requires basic logistical details: customer name, shipping address, email, phone number, and purchased formulas. We never record credit card credentials on this server. Browsing triggers technical logging, including IP addresses, browser types, and visited URLs, via cookies listed below.

• Customer contact and shipping details including legal name, physical delivery address, email address, and Philippine mobile telephone number
• Transaction history, purchased supplement items, order reference numbers, and preferred delivery instructions
• Technical telemetry including Internet Protocol (IP) addresses, browser type, device identifiers, and site interaction data
• Customer service inquiries, feedback submissions, and delivery confirmation records

4. Why we use it

• Dispatching orders, fulfilling supplement shipments, and administering returns.
• Responding to support inquiries and sending fulfillment status notices.
• Maintaining platform security and tracking usage traffic metrics.
• Delivering product bulletins strictly to opted-in subscribers, with direct opt-out links on every blast.

5. Cookies and browser data

Our platform places data cookies on your browser. Essential cookies maintain shopping basket contents and checkout sessions; these cannot be disabled. Statistical cookies record aggregated site navigation. Promotional cookies operate solely with explicit consent given in our banner. Revoke permissions at any moment through browser settings or the cookie panel; consult our Cookie Policy for specifications.

6. Third-party data recipients

Logistics partners receive drop-off details. Payment gateways receive transaction values necessary for clearing charges. Infrastructure hosts and data analysts process information under binding data agreements. We do not trade or sell consumer data.

In compliance with the Data Privacy Act of 2012 of the Philippines, KuraVelo Nutrition Inc. does not sell, trade, rent, or lease any customer personal data to third parties for monetary or commercial consideration.

7. Data retention schedules

Transaction files remain on record for legal tax compliance durations before being purged. Profile accounts persist until user termination. Analytical telemetry is deleted after 14 months.

8. Your rights

Under Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, customers retain statutory rights to be informed, to access personal records, to rectify inaccuracies, to object to processing, to request data blocking or erasure, and to obtain data portability through our designated privacy contact.

9. Security

KuraVelo Nutrition Inc. operates strictly through Cash on Delivery and Direct Bank Transfer. The storefront does not accept, collect, process, or store payment card numbers, CVV security codes, or related sensitive cardholder records.

10. Questions about this policy

Reach [email protected] or ring +63 186 049 808 through Mon-Fri 08:00-16:45, Sat 09:00-13:30, break 13:00-13:30. Expect an answer within one business day.