Privacy Policy

About this privacy policy

Scope covers kuravelo.pro, incoming orders, and incoming communications. External platforms linked from our store operate under separate policies.

Data controller and contact details

Controller of records: Kuravelo Nutrition Inc., 54 Valeria Street, Barangay Danao, Iloilo City, 5000, Philippines. Direct all privacy requests to [email protected] or call +63 786 441 659.

Merchant

Kuravelo Nutrition Inc.

Registered address

54 Valeria Street, Barangay Danao, Iloilo City, 5000, Philippines

Email

[email protected]

Phone

+63 786 441 659

Personal data collected

Data collection stays strictly limited to stated operational goals.

3.1 Information you provide directly

Customer name, shipping address, email, phone number, and submitted reviews or inquiries. Order records remain stored per statutory accounting terms; inquiry logs stay on file for up to 3 years after your last message.

3.2 Payment and transaction data

Order identifiers, recovery supplements purchased, billing totals, payment type, and fulfillment status. Card numbers are never collected here. Stored for the statutory accounting period.

3.3 Automatically collected information

IP address, hardware model, browser type, page timestamps, and referrers collected via server logs and listed cookies. Log files delete after 30 days; aggregated performance stats remain for up to 14 months.

3.4 Marketing and advertising data

Originating links, ads, or campaigns tracked strictly for transaction attribution. Retained for up to 90 days.

3.5 Third-party provider data

Courier package tracking updates and payment processor confirmations matched to your specific order.

3.6 Children

Users under 18 may not use this site. We collect no minor data knowingly; guardians may contact [email protected] to purge files.

Mandatory information requirements

Name, delivery destination, email, and phone number are required to dispatch your order and send updates. Missing fields halt checkout. Other details remain optional.

How personal data gets used

• Pack, invoice, ship orders, and process returns or refunds.
• Resolve support requests and deliver dispatch notices by email or SMS.
• Protect site infrastructure, prevent fraud, and audit store traffic.
• Distribute product updates only upon explicit request; opt-out links appear in every email.
• Comply with legal mandates, including commercial accounting requirements.

Data sharing and external disclosures

We never sell customer records. Transfer is restricted to contracted partners operating strictly under our instructions.

6.1 Payment processing

Selected payment processors receive necessary transaction data to clear and verify transfers.

6.2 Shipping and fulfilment partners

Courier services receive your name, address, and telephone number to complete delivery and send transit alerts.

6.3 Service providers

Cloud hosts, transactional mail tools, and helpdesk systems handle technical records for us.

6.4 Advertising and analytics partners

Consensual analytics and ad cookies transmit site usage data to third-party tools per the Cookie Policy.

6.5 Legal and regulatory disclosures

Records are disclosed under legal orders or to protect our rights during purchase disputes.

6.6 Business transfers

In a company buyout or merger, operational data transfers to the new owner under identical privacy rules.

International data transfers

When service vendors process records outside Philippines, adequacy rulings or standard contractual clauses enforce equal protection.

Your rights and choices

Pursuant to Data Privacy Act of 2012, you hold data subject rights.

8.1 Access, correction, deletion, and file export

Request access to your stored profile, correct inaccuracies, demand deletion, export records in standard formats, or object to processing. Withdrawing prior consent does not invalidate past actions.

8.2 Marketing choices

Every marketing message includes an unsubscribe link. Toggle off tracking and ad cookies through the cookie banner whenever you want.

8.3 Exercising your rights

Contact [email protected] for requests. Identity verification may be required, and we reply within 30 days. You may also lodge complaints with the data supervisory office in Philippines.

Data security

Encrypted HTTPS protects site traffic. Purchase information sits on secured, access-limited databases open only to authorized personnel. No payment card details are collected or stored on this server.

Data retention

Invoices and transaction records stay archived for statutory accounting durations before deletion. Support history is saved for up to 3 years after last contact. Server traffic logs expire after 30 days, while aggregated analytics last up to 14 months. Promotional consent remains valid until you revoke it.

Third-party websites and services

External links to social channels or payment gateways lead to external systems. We do not control or take responsibility for their privacy practices.

Changes to this policy

Updates occur as operational needs or statutes change. The valid edition always stays live on this URL, with the latest revision date displayed at the top.